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FAQ

What makes Zia Ziiva products unique?

Zia Ziiva products are crafted with a focus on sustainability, quality, and effectiveness. We prioritize natural ingredients and eco-friendly packaging.

How strong are your scents?

Our scents are formulated to provide a pleasant and noticeable fragrance experience without overwhelming the senses.

We carefully balance the concentration of fragrance oils in our products to ensure that they offer a delightful scent that lingers gently. However, scent perception can vary from person to person, so we strive to create scents that are well-rounded and enjoyable for a wide range of preferences.

If you have any specific questions about the strength or intensity of a particular scent, please feel free to reach out to our customer service team for more information

Why is your delivery date 7-10 business days?

Our delivery timeframe of 7-10 business days is designed to ensure that our customers receive high-quality products that meet our standards of excellence. We produce our items in small batches to maintain quality control and freshness.

By limiting the amount of inventory on hand, we can prioritize attention to detail in every step of the production process, from sourcing premium ingredients to packaging with care.

This commitment to quality craftsmanship may extend the delivery time slightly, but it ensures that each product you receive is crafted with the utmost care and attention.

How can I contact Zia Ziiva's customer service?

You can reach our customer service team through our contact form on the website.

We'd love to hear from you. 

*Office hours are Mon- Fri, 9:00am- 17:00pm

Can I cancel or modify my order after it has been placed?

Orders cannot be canceled or modified once they have been placed. However, please contact our customer service team for assistance.

How can I track my order?

Once your order has been processed and shipped, you will receive a tracking number via email to monitor the status of your delivery.